Shipping policy
At our brand, we are committed to providing a reliable and efficient shipping experience for every customer.
Processing Time
All orders are processed and shipped within 3 business days after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Local Domestic Fulfillment
To ensure faster delivery and a better customer experience, all orders are fulfilled through our local domestic warehouses and shipping partners whenever available. This allows for more reliable delivery times and secure handling of your products.
Damaged or Lost Packages
We take full responsibility for ensuring your order arrives safely. If your package arrives damaged, defective, or if there are any shipping-related issues, please contact our customer support team immediately.
We will work quickly to provide an appropriate solution, including replacement, refund, or further assistance based on the situation.
To help us resolve the issue efficiently, please provide photos of the damaged package and product upon contacting us.
Contact Us
If you have any questions regarding shipping or your order status, please feel free to contact our support team at marvero.ser@outlook.com. We are always here to help.
Q: What is your order processing and shipping time?
A: All orders will be processed and shipped within 1-2 business days. Orders placed on weekends and statutory holidays will be processed first on the first business day after the holiday. You will receive a shipping notification email after placing your order, including the tracking number and tracking link.
Q: What shipping carrier do you use? How long does delivery take?
A: We default to using mainstream U.S. logistics service providers for delivery. For orders within the U.S., the normal delivery time is 2-5 business days. In case of special circumstances such as remote areas or weather impacts, the delivery time may be slightly delayed. You can track the delivery progress in real time through the tracking number.
Q: What regions do you ship to?
A: At present, our core delivery area covers the entire United States, Canada, the United Kingdom, and EU countries and regions. You can follow our website for updates on the latest delivery areas.
Q: My order has been shipped, how do I track the logistics?
A: After the order is shipped, we will send a shipping notification email to your registered email address. The email contains the complete tracking number and official tracking link. You can directly click the link to view the logistics delivery progress in real time. You can also query the logistics information by entering the order number and email address on the 'Order Tracking' page of the website.