Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We strive to ensure your satisfaction with our products and services. If you need to request a refund, please contact us via email at marvero.ser@outlook.com. Our customer support team will assist you in processing your refund request. Please include your order details and reason for the refund in your email for a quicker resolution. Thank you for your understanding!
Q: What should I do if the product I received has quality problems?
A: If the product you received has quality problems, transportation damage or other issues, please submit an after-sales application through the customer support email or Contact page within 30 days after receiving the product, and attach relevant photos and order information. We will process it for you within 1-2 business days and provide free return, exchange services.
Q: How do I apply for a return and refund?
A: You can apply for a return and refund through the following steps: 1. Send an email to our customer support mailbox, or submit a return application through the Contact page, indicating your order number, return reason and contact information; 2. Our customer support will contact you within 1-2 business days to confirm the return information and provide the return address; 3. Pack the product and send it back to the specified address; 4. After we receive the returned product and pass the inspection, we will process a refund for you within 3-5 business days.
Q: Where will the refund be sent? How long does it take to arrive?
A: The refund will be returned to the payment account you used when placing the order. The arrival time varies for different payment methods: credit/debit card refunds generally arrive within 3-5 business days, and electronic wallet refunds such as PayPal generally arrive within 1-2 business days. The specific arrival time is subject to the processing progress of your payment channel.
Q: My order shows delivered, but I did not receive the product. What should I do? A: If your order logistics status shows delivered but you have not received the product, please first check whether the delivery address is correct, whether there is a family member/property/express locker to collect on your behalf, and contact the logistics service provider to verify the delivery situation. If you still cannot find the product, please contact our customer support within 24 hours, provide the order number and relevant information, and we will verify and handle it for you.